Shipping & Delivery

We don't keep items in stock. Your item isn't printed until you place your order, and then it's off to the post office.

From a click to right at your feet

That's about how long it takes. On holidays and during the Christmas season, it may take a little longer.

Ordered

Immediately

You click “Buy.” For customizable items, you'll first see a preview and then give the go-ahead.

Produced

1–3 weeks

Your piece is printed just for you, and some are sewn. Good things take time—even with Pup.

On the Road

3–14 business days

Germany, EU, and Switzerland: 3–7 business days. Worldwide: 7–14 business days. Counted from the date of shipment; the tracking number will be sent by email.

Good to Know

Everything you should know before placing an order. Short, honest, and without any fine print.

Fresh off the press, just for you

Made to Order: No inventory, no mass-produced items, no clearance bin. Your item is made only after you place your order. For custom items, we’ll send you a preview first; once you give the go-ahead, we’ll get started.

Production time: one to three weeks until shipment.

Let's get going!

Shipping Address: Just tell us where your package is located, and our shipping partners will take care of the rest.

Tracking: As soon as your package is on its way, you’ll receive the tracking number via email. This lets you track every step of the way and see if redirection to a package station is possible.

Shipping Costs

The shipping cost depends on:

where your package is going
how much you order
which shipping method you choose

You’ll see the exact amount at checkout before you pay. No surprises, we promise.

Multiple packages: Our products are made by different production partners. If you order items from different workshops, they’ll arrive in separate packages, and you may see multiple shipping items listed at checkout. Each package gets its own tracking number.

Returns & Cancellations

All other items: For non-personalized items, you have a 14-day right of withdrawal starting from the date you receive the merchandise. Just contact us, and we’ll explain the next steps.

Personalized items: Anything created with your name, color, or design is one-of-a-kind—made just for you. That’s why such items are generally excluded from the right of withdrawal (§ 312g BGB).

Is something wrong? Broken, incorrectly printed, or lost in transit: Contact us within 30 days, and we’ll find a solution.

All details are in our Terms and Conditions; you can find the return form here.